Written by Ronak Bavishi
Business Operations Manager – Medicare Advantage Analytics (Remote, MD/MN Preferred)
Company: Baltimore Health Analytics
Location: Remote (Preferred candidates in Baltimore or Minneapolis)
Type: Full-time
Industry: Healthcare Analytics / Medicare Advantage /Health Insurance
Reports to: CEO
About Us
Baltimore Health Analytics (BHA) is a leading provider of analytical applications and consulting services designed to proactively monitor, assess, and improve performance across the full spectrum of Medicare Advantage Star Ratings. Our platform empowers health plans and vendors to identify high-impact opportunities, simulate performance scenarios, and drive measurable improvements in HEDIS®, CAHPS, and clinical outcomes. We combine deep regulatory expertise with cutting-edge technology to help clients unlock their Star Ratings potential and elevate member experience. Learn more at baltimorehealthanalytics.com.
Role Overview
We’re seeking a highly organized, proactive Business Operations Manager to support day-to-day business operations, internal coordination, and client-facing activities. This role blends project management, executive support, marketing coordination, and light sales enablement. You’ll be the connective tissue across teams—ensuring meetings happen, follow-ups are tracked, contracts move forward, and our presence stays sharp on professional social media.
Key Responsibilities
- Project & Meeting Coordination
- Schedule and manage internal and external meetings across teams and clients
- Track action items and ensure timely follow-up on deliverables
- Maintain shared calendars, file organization, and project timelines
- Executive & Sales Support
- Support leadership team through scheduling, meeting preparation, and timeline follow-up on strategic initiatives
- Conduct professional correspondence with clients, prospects and partners
- Support weekly sales check-ins and ensure prompt outreach and follow-through
- Monitor contract status and ensure signatures and documentation are complete
- Marketing & Communications
- Coordinate LinkedIn posts and light marketing activities
- Assist with drafting and scheduling thought leadership content
- Track engagement metrics and support brand visibility
- Cross-Functional Operations Oversight
- Maintain internal trackers for contracts, proposals, and client communications
- Liaise with vendors and partners to ensure smooth coordination
- Support onboarding and documentation for new clients and collaborators
- Ensure operational alignment across business functions and drive execution on key initiatives
- Manage routine administrative tasks including invoicing, bill payment, expense reports, and other operational-focused tasks that come up in the ordinary course of business
- Identify and manage vendors for back-office functions
Qualifications
- 5 years experience in healthcare quality, project management, business leadership, enterprise sales or a combination of these
- Experience in healthcare, health insurance, or Medicare Advantage (preferred but not required)
- Strong organizational and project management skills
- Proficiency in Microsoft Office, especially Excel (data tracking, analysis) and PowerPoint (presentation development).
- Comfort with executive-level communication and discretion
- Familiarity with LinkedIn, CRM tools, and project management platforms. JIRA experience preferred.
- Self-starter with a proactive mindset and attention to detail
- Based in Maryland (preferred) or Minnesota, with ability to work remotely
Why Join BHA?
- Mission-Driven Work: You’ll contribute to improving healthcare quality and member experience nationwide through data-driven strategy and innovation.
- Collaborative Culture: We operate with agility, transparency, and mutual respect, quickly to meet client needs and seize new opportunities.
- End-to-End Exposure: From strategic planning to execution, you’ll work closely with leadership and clients, gaining insight into every layer of Stars performance.
- Growth & Impact: Be part of a company that’s redefining Stars strategy through proprietary tools, consulting expertise, and a commitment to continuous improvement.
To Apply
To apply, please email your resume and a brief cover letter to jobs@baltimorehealthanalytics.com with the subject line: Business Operations Manager Application – [Your Name].
